Discreet Packaging and Shipping

Here at Global Glass Pipes, we understand our customer's concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware. Our shipping labels do not say Global Glass Pipes, and we do everything we can to ensure our packages are discreet.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mailbox). Our parcels ship discreetly - no mention of "Global Glass Pipes" on the packaging.

However, "GlobalGlassPipes.com" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Global Glass Pipes reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage charges. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to prevent delays, orders may be held up due to unforeseen circumstances. 

Shipment Tracking and Insurance

USPS Priority Mail and all FedEx services offer full tracking capabilities, including updates once the package is shipped and reaches a shipping hub. Once the item is delivered, these also include insurance up to $100 if your package is damaged. USPS First Class Mail also includes tracking but is limited to when the package is shipped and delivered; First Class Shipping does not have any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled.

Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.

Shipment Time and Delivery Time

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10 am, the majority of orders are shipped the same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. 

In rare cases of a holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time means our shippers need a little more time to tend to each order carefully. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee the package arrival date.

All of our packages are shipped out via USPS, UPS, or FedEx. We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the shipping carrier picks up the package. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.

Freight Policy

Shipping and handling charges on all orders vary; contact your GlobalGlassPipes.com account manager for our most current and competitive rates, options, and shipping specials. We ship only to the Customer's credit card's verified billing address for the Customer's protection. International shipping is available to verified customers. 

If you have any questions, please do not hesitate to contact us at [email protected]